Aircall the all-in-one integrated business phone system

Learn how Aircall can help you streamline communication management, enhance customer service, and provide analytics to optimise your call-handling process.

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Aircall the all-in-one integrated business phone system

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Have you heard of Aircall? Is it the right choice for your business phone system? In this Cloudfox tech guide, we'll explain Aircall, how it works, its pricing, and our favourite Property Manager tech stack integration.

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What is Aircall? 

Aircall is a cloud-based integrated business phone system which allows you to make and receive phone calls from anywhere in the world with an internet connection. 

With Aircall, you can easily manage your business phone system using a simple and intuitive dashboard. They offer a range of essential features, including 

  • call routing 
  • voicemail 
  • call recording 
  • and analytics 

It is an ideal solution for teams that need a reliable and flexible phone system, which is why we recommend it to our property management clients. 


What are the benefits of using Aircall for Property Managers? 

For a property manager, using Aircall can provide several benefits to your business. 

Centralised communication management 

With Aircall, you can easily manage and organise all your communication channels (calls, messages, and voicemails) in one platform, streamlining your workflow and saving time. 

Advanced call management features 

Aircall offers advanced call management features like call routing, queuing, and recording, improving customer service and ensuring all calls are handled efficiently and professionally. 

Integration with property management tools 

Aircall integrates with several popular property management tools, such as HubSpot, Microsoft Teams, and Slack, which help you automate your workflows and improve your overall efficiency. 

Customisable IVR 

Aircall allows you to create a customised Interactive Voice Response (IVR) system that can help guide your customers to the correct department or agent, which reduces the time spent on call transfers and redirects. 

Real-time analytics 

Aircall provides real-time analytics to help you track and analyse your call data. You can see vital metrics such as call volume, duration, and wait time, allowing you to identify areas for improvement and optimise your call-handling processes. 

Multi-device access 

Aircall lets you access your communication channels from multiple devices, including mobile, tablet, and desktop. It helps you remain connected to your team and customers, even on the go. 


Is Aircall expensive? 

As with most software, you get several plan offers, starting with a minimum of 3 licences. Based on that, pricing would be:  

  • The Essential plan costs £25 per user per month (or £900 billed annually for 3 licences) and includes essential features such as call forwarding and voicemail.  
  • The Professional plan costs £40 per user per month (or £1440 billed annually for 3 licences) and includes advanced features like call monitoring and analytics.  
  • The Enterprise plan starts with 25 licences and includes custom pricing and advanced features like integrations and dedicated support. 


The Aircall HubSpot integration 

The Aircall HubSpot integration seamlessly integrates your phone system with your HubSpot CRM. In other words, you can log every call and voicemail directly into your CRM, allowing you to automate workflows.  Here are some automations we can help you set up: 

  • Leverage HubSpot Active Lists for Power Dialer Sessions 
  • Tracking your agent’s Time to First Contact in HubSpot using Custom Properties and Workflows
  • Control Ticket Creation in HubSpot using Aircall Tags 


The two also sync, giving you accurate and up-to-date information on any lead, client or supplier in each software. 

We recommend this software integration because it supports your sales and customer service teams on a deeper level.   

While data is essential to understanding your business performance, you also need a system that promotes change - and that's what we have here: a fully integrated business phone system that provides the correct data for your team to act on in your HubSpot CRM. And with HubSpot's tagging and deal tracking systems, contacts quickly get sorted and stored correctly, meaning you can automatically set workflow triggers to deal with every inbound and outbound conversation. 

No more forgotten tasks or contact updates; instead, practical data that supports your sales and support teams do their job.

Please use the form below to contact us if you need help setting up Aircall with HubSpot for your property management business. 

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